Cancellation & Refunds

1. Purchases once made can not be cancelled.

2. Items purchased can be Returned within 7 days for a full refund, if unused and in original condition. Any item returned after 7 days will be considered as a Buyback and will be valued as per our Buyback Policy as on that date.

3. Refunds for any transactions shall only be given to the source account or to a validated Indian Bank Account in the name of the customer who made the original payment. All refunds may take upto 48 hours to be processed by our Finance Team, and upto 14 days further to be processed by the Banks, depending on the banks &/or payment gateway involved.

4. Customers will have an option to convert Refunds to store credit or Gift Cards, which can be utilised at any Manuvel Malabar Jewellers outlet against a future purchase.

5. Refunds will only be issued thru NEFT/RTGS/Online Transfer, Payment Gateway refunds or A/C payee Cheques. Refunds will not be issued in cash.